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Our Approach to Responsible Gaming

We are committed to providing a safe and enjoyable gaming environment for all our players. To support this, we offer a comprehensive suite of responsible gaming tools, designed to give you control over your activity on our platform. These tools are readily accessible and can be activated at any time through your account settings.

Managing Your Play

  • **Deposit Limits:** You can set daily, weekly, or monthly limits on the amount of money you can deposit. This helps you stay within your planned budget.
  • **Loss Limits:** Similarly, you can establish limits on the net losses you are willing to incur over a set period (daily, weekly, or monthly).
  • **Wager Limits:** Limits can also be placed on the total amount you can wager within a specified timeframe. This provides a clear boundary on your betting activity.
  • **Session Reminders:** These can be set to notify you after a chosen period of continuous play, helping you keep track of time spent on the platform.

Taking a Break

  • **Cooling-Off Periods:** If you wish to take a temporary break, you can activate a cooling-off period, ranging from 1 week to 6 months. Your account will automatically reactivate once the chosen period ends.
  • **Self-Exclusion:** For a more definitive break, self-exclusion is available for periods ranging from 6 months up to permanent exclusion. This is a significant step, and we recommend careful consideration before activation. Once activated, your account will be inaccessible for the chosen duration. To activate self-exclusion, please contact our support team via live chat or email at support@rooster.bet.

Activating Your Tools

All responsible gaming tools, including deposit, loss, and wager limits, as well as cooling-off periods, can be managed directly within your account settings. Navigate to the "Responsible Gaming" section of your profile to set or adjust these limits. Please note that any increases to previously set limits will take effect only after the current limit expires, and will require confirmation from our support team.

For assistance with self-exclusion or if you have any questions about these tools, our 24/7 support team is available via live chat or email. We also provide links to external resources such as Connex Ontario and Gamblers Anonymous for further support.

Our Approach to Responsible Play

We understand that for many, gambling is a form of entertainment. Our platform is designed to support this view, providing a secure and enjoyable environment. However, it is important to be aware of how gambling can affect individuals and to recognise potential warning signs. We encourage all our players to approach their gaming with awareness and to ensure it remains a positive experience.

Understanding Your Habits

It is helpful to periodically assess your gambling behaviour to ensure it stays within healthy limits. While the thrill of the game is part of the appeal, it should not come at the expense of your well-being or financial stability. We have compiled some common indicators that may suggest a need to re-evaluate your approach.

Common Signs of Problematic Gambling

  • Spending more time or money on gambling than intended.
  • Chasing losses or trying to win back money lost.
  • Gambling affecting work, studies, or personal relationships.
  • Borrowing money or selling possessions to fund gambling.
  • Feeling restless, irritable, or anxious when unable to gamble.
  • Continuing to gamble despite negative consequences.
  • Neglecting responsibilities like bills or family commitments.
  • Using gambling as an escape from problems or negative feelings.

If any of these points resonate with you, or if you have concerns about your own or someone else's gambling, it is wise to take a step back and seek support. We provide a range of tools to help you manage your play.

Tools for Responsible Play

We offer several self-service tools within your account settings designed to help you maintain control over your gambling habits. These include:

  • Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit.
  • Loss Limits: Establish maximum amounts you are willing to lose over a specific period.
  • Wager Limits: Define limits on the total amount you can bet.
  • Cooling-Off Periods: Take a short break from gambling for a set period (e.g., 1 week to 6 months).
  • Self-Exclusion: Block access to your account for a longer duration, including permanent exclusion.

These tools are readily available and take effect immediately. We also provide links to external professional support organisations for those who need further assistance. Remember, our aim is to provide a platform for entertainment, and we are committed to supporting our players in making informed choices.

Our Commitment to Player Well-being

We understand that responsible play is a cornerstone of a positive gaming experience. At Rooster, we provide multiple avenues for support, both within our platform and through external, professional organisations dedicated to gambling addiction and mental health.

Direct Support Channels

  • **Live Chat:** Our customer support team is available 24/7. You can initiate a conversation by clicking the icon in the bottom-right corner of any page on our website. This is the quickest way to get immediate assistance with any queries.
  • **Email Support:** For less urgent matters, or if you prefer written communication, you can reach us via email. General inquiries can be directed to support@rooster.bet. For account closure requests, please use closeaccount@rooster.bet, and for VIP-related matters, vip@rooster.bet.
  • **Help Centre:** Our comprehensive Help Centre is accessible at any time at rooster.bet/en-CA/help-center. It contains detailed FAQs, policy documents, and guides that may provide quick answers to common questions.

External Resources for Professional Guidance

We strongly encourage players seeking help for problem gambling to consult with specialised support services. We have compiled a list of reputable organisations that offer confidential counselling and resources:

  • **ConnexOntario:** Offers free and confidential help for problem gambling. You can reach them at 1-866-531-2600 or visit their website at www.connexontario.ca.
  • **Gamblers Anonymous:** A fellowship of people who share their experience, strength, and hope with each other that they may solve their common problem and help others to recover from a gambling problem. Their website is www.gamblersanonymous.org.
  • **GamCare:** Provides information, advice, and support for anyone affected by problem gambling. Visit www.gamcare.org.uk for more information.
  • **Gambling Therapy:** Offers online counselling for people affected by gambling problems worldwide. Find them at www.gamblingtherapy.org.

Support for Friends and Family

If you are concerned about a friend or family member who may be experiencing gambling-related difficulties, resources are available to help you understand the situation and find ways to offer support. Organisations like Gamblers Anonymous and Gambling Therapy also provide guidance for concerned others. Understanding the signs and knowing where to point someone for help are the first steps. Our support team can also offer information on responsible gambling tools that a player might choose to implement.