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Our Approach to Player Loyalty

We believe in building lasting relationships with our players, and our loyalty programme is designed to reflect that. We aim to provide tangible benefits that enhance your gaming experience, rewarding consistent engagement with a structured system of points, levels, and exclusive advantages.

Understanding Reward Coins and VIP Levels

At Rooster, your activity earns you two types of points: Coins Points (CP) for advancing your VIP level and Reward Coins Points (RCP) for purchases in our Bonus Shop. You earn 1 CP and 1 RCP for every NZ$30 wagered on real money slot games. These points are the foundation of our loyalty structure, offering clear pathways to greater rewards.

Your Journey Through the Tiers

Tier NameHow to ReachWho It's ForKey Benefits
StandardAutomatic upon registrationAll playersAccess to Loyalty Programme, Bonus Shop, Lucky Spin, Tournaments, Referral Programme
VIP ClubInvitation only (based on loyalty, activity, and contribution)Our most engaged and valued playersPersonal account manager, higher cashback rates, elevated withdrawal limits, exclusive tournaments, special gifts, direct contact via VIP email and WhatsApp

The Standard tier is where every player begins their journey with us. It provides access to core features like the Bonus Shop and regular tournaments. As you continue to play, your accumulated activity may lead to an invitation to our exclusive VIP Club. This tier is reserved for our most dedicated players and offers a personalised experience with a dedicated account manager and enhanced benefits across the board.

Beyond the Tiers: Everyday Rewards

  • Daily and weekly cashback offers, providing a return on your play.
  • The Bonus Shop, where you can redeem Reward Coins for free spins, cash rewards, streaming subscriptions, or premium devices.
  • Regular tournaments featuring substantial prize pools, offering opportunities to compete against other players.
  • A daily Lucky Spin wheel and the Sunrise Wheel for a chance at additional rewards.

Our aim is to ensure that every player, regardless of their tier, feels valued. These ongoing rewards are a consistent part of the Rooster experience, complementing the progression through our loyalty levels.

Understanding Our Loyalty Programme

We believe in rewarding our players for their continued engagement. Our loyalty programme is designed to acknowledge your play across the casino and sportsbook, offering tangible benefits through a dual-coin system: Coins Points (CP) for VIP level progression and Reward Coins Points (RCP) for direct redemption in our Bonus Shop.

Earning Loyalty Points

The primary way to earn both CP and RCP is through real money wagers. For every NZ$30 wagered on real money slot games, you will earn 1 CP and 1 RCP. These points accumulate over time, contributing to your VIP status and providing you with currency to spend in the Bonus Shop.

It is important to note that not all game types contribute equally to loyalty point earnings. While slot games are the primary driver for both CP and RCP accumulation, other game categories may have different earning rates or be excluded from earning entirely.

Game CategoryCP Earn Rate (per NZ$30 wagered)RCP Earn Rate (per NZ$30 wagered)Notes
Slots1 CP1 RCPStandard earning rate applies.
Live CasinoTBDTBDContribution rates for Live Casino may differ. Please refer to the specific game details for accurate information.
Table GamesTBDTBDContribution rates for Table Games may differ. Please refer to the specific game details for accurate information.
Sports BettingTBDTBDWagers placed on sports markets contribute to loyalty point accumulation. Specific rates may vary based on bet type and odds.
House Specials (Crash, Mines, Plinko)TBDTBDContribution rates for House Specials may differ. Please refer to the specific game details for accurate information.

We provide these details to ensure you have a clear understanding of how your play translates into rewards. Specific earn rates for categories other than slots, while not detailed here, are clearly presented within the platform, allowing you to make informed decisions about your gaming choices. Our commitment is to transparency, ensuring that your engagement with us is consistently valuable.

Our Loyalty Programme: Rewarding Your Play

We understand that consistent play deserves consistent recognition. Our loyalty programme is designed to offer tangible benefits that enhance your experience with us, whether you are enjoying our casino games or placing bets on sports. The programme is built around two types of points: Coins Points (CP) for advancing your VIP status, and Reward Coins Points (RCP) which can be redeemed in our Bonus Shop.

For every NZ$30 wagered on real money slot games, you earn 1 CP and 1 RCP. These points accumulate, providing you with opportunities to access a range of rewards.

The Bonus Shop: More Than Just Free Spins

The Bonus Shop is a central feature of our loyalty ecosystem. Here, you can spend your accumulated Reward Coins Points (RCP) on a variety of items. This includes free spins for selected pokies, direct cash rewards, and even subscriptions to popular services or high-quality electronic devices. The value of these redemptions is clearly displayed, allowing you to make informed choices about how to best utilise your earned points.

  • Free spins for popular pokies
  • Direct cash rewards
  • Subscriptions: Netflix, Spotify, Apple Music, YouTube Premium, HBO Max, Amazon Prime, Disney+, ESPN+, Apple Arcade, Apple TV, Hulu
  • Devices: iPad, iPhone 16, MacBook Pro, PlayStation 5, Xbox Series X, Apple Watch

The wagering requirements for items redeemed from the Bonus Shop vary. Free spins typically have a 50x wagering requirement, while cash rewards and subscriptions have a 10x wagering requirement. We recommend reviewing the specific terms for each item in the Bonus Shop.

VIP Tiers and Exclusive Benefits

Our loyalty programme progresses through different tiers, leading to our exclusive VIP Club. All players begin at the 'Standard' tier upon registration, granting access to the Bonus Shop, daily promotions like the Lucky Spin and Sunrise Wheel, participation in tournaments, and our referral programme.

Entry into the 'VIP Club' is by invitation only. This tier is reserved for our most loyal and active players and comes with significant enhancements. These include a personal account manager, who can provide tailored assistance and support. VIP members also benefit from higher cashback rates, including daily, weekly, and monthly options, as well as elevated deposit and withdrawal limits. Additional perks include exclusive VIP tournaments, special gifts, and dedicated communication channels, including WhatsApp and email via vip@rooster.bet.

FeatureStandard TierVIP Club (Invitation Only)
Account ManagerNoYes, dedicated personal manager
CashbackDaily/WeeklyEnhanced rates (Daily, Weekly, Monthly)
Withdrawal LimitsStandardElevated limits
TournamentsAccess to regular tournamentsExclusive VIP tournaments
CommunicationStandard support channelsWhatsApp, email via vip@rooster.bet

Additional Rewards and Ongoing Promotions

Beyond the Bonus Shop and VIP tiers, we frequently offer other rewards. These include daily and weekly cashback bonuses, which can provide a portion of your net losses back. Regular tournaments feature substantial prize pools, with some exceeding NZ$25,000,000 in combined value. Furthermore, we offer weekly reload bonuses, such as the Tuesday Reload (25% up to $100 + 30 free spins) and Friday Reload (50% up to $200 + 50 free spins), designed to provide ongoing value to active players.

Our commitment is to ensure that your engagement with Rooster is consistently rewarding. We encourage you to explore the 'Promotions' and 'VIP Club' sections of our site for the most current details on all available rewards and their associated terms.