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Our Approach to Responsible Gaming

We are committed to providing a safe and responsible gaming environment for all our players. Our platform includes several tools designed to help you manage your gameplay and ensure it remains an enjoyable experience.

Tools for Managing Your Play

  • **Deposit Limits:** You can set daily, weekly, or monthly limits on the amount you can deposit. This helps you control your spending and stay within your budget.
  • **Loss Limits:** Similar to deposit limits, you can establish maximum loss amounts over specific periods (daily, weekly, or monthly).
  • **Session Reminders:** These notifications can be configured to appear at regular intervals during your play, reminding you of the time spent and any wins or losses.
  • **Time-Outs:** If you need a short break from playing, you can use the time-out feature to temporarily suspend your account access for a set period, ranging from 24 hours to several weeks.
  • **Self-Exclusion:** For players who feel they need to take a longer break, self-exclusion allows you to block access to your account for a significant period, from six months up to five years. During this time, you will not receive any promotional materials.

Activating These Tools

Setting up these responsible gaming measures is straightforward. You can access all these tools directly from your account settings under the 'Responsible Gaming' section.

  1. Log in to your Rooster account.
  2. Navigate to your 'Profile'.
  3. Select the 'Responsible Gaming' tab.
  4. Choose the tool you wish to activate (Deposit Limits, Loss Limits, Session Reminders, Time-Outs, or Self-Exclusion).
  5. Follow the on-screen instructions to set your preferences.

For self-exclusion or indefinite account closure, you can also contact our support team directly via live chat or by emailing closeaccount@rooster.bet. We are available 24/7 to assist you with these requests.

We encourage all our players to make use of these tools to ensure their gaming remains a positive and controlled activity. Should you require further assistance or wish to speak with an organisation that offers support for gambling-related concerns, please refer to our list of external resources.

Understanding Your Play at Rooster

We design our casino and sportsbook to be a source of entertainment. Like any form of entertainment, it's helpful to approach it with awareness. Paying attention to your habits can help ensure your experience remains enjoyable and within your desired boundaries.

Observing Your Habits

Sometimes, subtle changes in behaviour can indicate that gambling is becoming more than just a pastime. These shifts are not judgments, but observations that can help you maintain control.

  • Spending more time gambling than initially intended.
  • Thinking about gambling frequently, even when engaged in other activities.
  • Increasing the amount of money wagered to achieve the same level of excitement.
  • Gambling to escape problems or relieve feelings such as stress, anxiety, or boredom.
  • Neglecting responsibilities at home, work, or school due to gambling.
  • Chasing losses, feeling a need to win back money that has been lost.
  • Lying to family or friends about the extent of your gambling.
  • Borrowing money or selling possessions to fund gambling.

If any of these observations resonate with you, it may be a good time to reflect on your approach to gambling.

Maintaining Balance

Our aim is to provide a platform for responsible entertainment. We encourage all our players to set personal limits and to be mindful of their gameplay. Gambling should always be viewed as a discretionary spend, similar to attending a movie or a concert.

We provide tools to help you manage your activity. You can set deposit limits, session time limits, and self-exclude if you feel the need to take a break. These options are available through your account settings or by contacting our support team. Our commitment is to ensure a safe and fair environment for everyone.

For additional support and resources, external organisations are available to provide guidance. We encourage you to reach out if you have any concerns.

Find support resources here →

Our Commitment to Player Support and Responsible Play

At Rooster, we understand that sometimes you may need assistance or wish to explore resources related to responsible gambling. We provide clear channels for support and readily offer access to external counselling organisations for players in New Zealand.

Direct Support Channels

Our support team is available around the clock to address any queries you may have. We aim to provide prompt and helpful responses. You can reach us through the following methods:

  • **Live Chat:** Available 24/7 directly through our website for immediate assistance.
  • **Email:** For general inquiries, you can reach us at support@rooster.bet. For account closure requests, please use closeaccount@rooster.bet.
  • **FAQ / Help Centre:** Our comprehensive Help Centre offers answers to frequently asked questions on a range of topics, including account management, payments, and bonus policies.

Responsible Gambling Resources

We are committed to promoting responsible gambling practices. If you or someone you know is experiencing difficulties, external support services are available. We encourage you to reach out to these organisations for confidential assistance.

  • **Problem Gambling Foundation of New Zealand:** Offers free, 24/7 confidential counselling. You can reach them at 0800 664 262 or visit their website at pgf.nz.
  • **Gambling Helpline New Zealand:** Provides support and guidance for those affected by gambling. Visit gamblinghelpline.co.nz.
  • **Te Whatu Ora — Health New Zealand Gambling Harm:** Offers resources and information on managing gambling harm. Find more at tewhatuora.govt.nz.

For players who wish to take a break or cease playing, we offer robust self-exclusion and account closure tools. These can be accessed through our Live Chat service or by contacting us via email.