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Our Terms of Use

We welcome you to Rooster and are committed to providing a secure and fair gaming environment. To ensure this, we ask that all players familiarise themselves with our terms of use. These guidelines are in place to protect both you and us, and they outline the fundamental principles governing your interaction with our casino and sportsbook.

Eligibility and Responsibilities

To register and play with Rooster, you must be at least 18 years of age. This is a legal requirement that we strictly enforce. By registering, you confirm that you meet this age requirement and are legally permitted to participate in online gaming in your jurisdiction.

It is your responsibility to ensure that your activity on our platform complies with the laws and regulations applicable in your geographical location. We operate under relevant licensing, but the onus remains on you to be aware of and adhere to local legislation concerning online gambling.

Prohibited Activities

We maintain a strict policy against fraudulent or prohibited activities. These include, but are not limited to, using stolen funds, engaging in collusion with other players, manipulating game outcomes, or any form of money laundering. Such activities are not permitted and will result in account closure and potential legal action.

Account Security and Personal Information

We take measures to secure your account and personal data, including the use of 128-bit SSL encryption. However, maintaining the confidentiality of your login credentials is a shared responsibility. We advise you to create strong passwords and to never share your account details with any third party.

You are required to provide accurate and up-to-date personal information during registration and verification. Any discrepancies or attempts to mislead us through false information can lead to account suspension or closure.

Responsible Gaming Tools

We are committed to promoting responsible gambling. Our platform offers tools to help you manage your play, such as self-exclusion options and account closure. We encourage you to familiarise yourself with these features and to use them responsibly should you feel the need.

  • Age verification: Players must be 18 or older.
  • Jurisdictional compliance: Players are responsible for adhering to local laws.
  • Prohibited actions: Fraud, collusion, and manipulation are strictly forbidden.
  • Information accuracy: Provide truthful personal details.
  • Account security: Protect your login credentials.

For comprehensive details, please refer to our full Terms and Conditions available on our website.

Maintaining Your Rooster Account

We have established clear guidelines for opening and managing your account with Rooster. These are designed to ensure a secure and fair gaming environment for everyone.

Account Opening and Verification

When you register, you agree to provide accurate and complete information. This includes your name, date of birth, and contact details. We require this information to verify your identity and age, which is a standard practice in regulated online gaming.

Our Know Your Customer (KYC) process is a necessary step before your first withdrawal. This typically involves submitting documents such as a government-issued photo ID, proof of address, and verification of your payment method. These steps help protect your account and prevent fraudulent activity.

One Account Per Player Rule

To maintain fairness and security, we enforce a strict one-account-per-person policy. This means you can only create and hold a single account with Rooster. Creating multiple accounts can lead to the suspension or termination of all associated accounts and forfeiture of funds.

Account Inactivity and Closure

If your account remains inactive for an extended period, we may apply an inactivity fee as outlined in our Terms and Conditions. We encourage players to monitor their account activity.

Should you wish to close your account permanently, you can do so by contacting our support team at closeaccount@rooster.bet. For players who need to take a break, self-exclusion options are also available. You can request self-exclusion via Live Chat or by contacting our support team.

Circumstances for Account Suspension or Termination

We reserve the right to suspend or terminate accounts under specific circumstances to protect our players and the integrity of our platform. This includes, but is not limited to:

  • Breaches of our Terms and Conditions.
  • Providing false or misleading information during registration or verification.
  • Engaging in fraudulent or illegal activities.
  • Collusion or other unfair gaming practices.
  • Abuse of bonuses or promotions.
  • Being under the legal age for gambling in your jurisdiction.

In such cases, we will communicate the reasons for suspension or termination. If an account is terminated due to fraudulent activity, any remaining balance may be forfeited.

Understanding Our Bonus Terms and Conditions

We believe in clarity when it comes to our promotions. To ensure you have a straightforward experience, we've outlined the general terms that apply across our bonus offers. These guidelines are designed to provide a fair framework for both you and us.

Wagering Requirements

Most bonuses and free spins come with a wagering requirement. This means that before you can withdraw any winnings derived from bonus funds or free spins, you will need to wager the bonus amount (or winnings from free spins) a specified number of times. For example, if a bonus has a 35x wagering requirement, you would need to bet 35 times the bonus amount. Specific wagering requirements for each bonus are detailed in its respective offer description.

Game Eligibility and Restrictions

Not all games contribute equally to meeting wagering requirements. Generally, wagers placed on pokies contribute 100% towards fulfilling these requirements. However, some games, such as table games or live casino games, may have a lower contribution percentage or may be excluded entirely from wagering. Details on eligible games and contribution rates for each promotion are always provided.

Bonus Abuse Policy

We operate with integrity, and we expect the same from our players. Our bonus abuse policy is in place to ensure fair play and prevent exploitation of our promotional offers. Prohibited activities include, but are not limited to, placing bets that result in a guaranteed profit regardless of the outcome, significant deviations in bet size between bonus and real money play, and using multiple accounts to claim bonuses. If bonus abuse is detected, we reserve the right to withhold winnings and close accounts.

Dispute Resolution

We aim to resolve any queries or disputes promptly and fairly. If you have a concern regarding a bonus, a game, or any aspect of your experience, please contact our support team first. We will investigate the matter thoroughly. If a resolution cannot be reached directly, we will refer to our internal policies and, where applicable, the terms and conditions associated with the specific promotion. Our decisions in such matters are final.

General Terms

  • Maximum withdrawal limits may apply to winnings from no-deposit bonuses or free spins, as specified in the offer details.
  • Rooster reserves the right to amend, cancel, or withdraw any promotion at any time without prior notice.
  • All offers are intended for genuine recreational players only. Bonus offers may be limited to one per person, household, IP address, or device.
  • Winnings derived from bonus funds are subject to the wagering requirements of the original bonus.