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Our Commitment to Responsible Gaming

We believe that gaming should be an enjoyable and controlled experience. To support this, Rooster provides a comprehensive suite of responsible gambling tools directly within your player account. These features are designed to help you manage your activity and ensure you remain in control.

Tools for Managing Your Play

  • **Deposit Limits:** Set daily, weekly, or monthly limits on the amount of money you can deposit. This helps manage your budget effectively.
  • **Loss Limits:** Define the maximum amount you are willing to lose within a specific period (daily, weekly, or monthly).
  • **Wager Limits:** Control the total amount you can wager over a set timeframe.
  • **Cooling-Off Periods:** Take a short break from gaming. You can choose periods from 1 week up to 6 months. During this time, you will not be able to deposit or play, and your account will be temporarily suspended.
  • **Self-Exclusion:** For longer breaks, you can self-exclude for a defined period (6 months, 9 months, 1 year) or permanently. While self-excluded, you will not be able to access your account or receive marketing communications.

Activating Responsible Gambling Tools

Accessing these tools is straightforward. Navigate to the 'Profile' section of your account and select the 'Responsible Gaming' tab. From there, you can view and activate each tool according to your needs.

  1. Log in to your Rooster account.
  2. Go to your 'Profile'.
  3. Select the 'Responsible Gaming' tab.
  4. Choose the desired tool (e.g., Deposit Limits, Self-Exclusion).
  5. Configure the settings according to your preferences.
  6. Confirm your choices. Please note that limit increases take effect after a confirmation period, while decreases are immediate.

We also provide links to external support organisations for those seeking additional assistance, including Gamblers Anonymous Australia, GamCare, and Gambling Therapy.

Playing Responsibly: Understanding Your Habits

We believe that gambling should remain a source of entertainment. To help ensure this, it's important to be aware of your playing habits and to recognise signs that might suggest a need for a pause. These are not judgements, but observations to help you maintain control.

Common Indicators of Problematic Play

  • Spending more time or money on gambling than intended.
  • Preoccupation with gambling, constantly thinking about past sessions or planning future ones.
  • Chasing losses, attempting to win back money that has been lost.
  • Gambling to escape personal problems or relieve stress.
  • Neglecting responsibilities such as work, family, or social commitments due to gambling.
  • Borrowing money or selling possessions to fund gambling.
  • Experiencing significant mood swings, irritability, or anxiety related to gambling activity.

If any of these points resonate with you, it may be a good time to review your approach to playing. We provide a range of tools designed to help you manage your activity.

Tools to Support Responsible Play

  • Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit.
  • Loss Limits: Define maximum losses you are comfortable with over a set period.
  • Wager Limits: Control the total amount you can wager within a specific timeframe.
  • Cooling-Off Periods: Temporarily exclude yourself from playing for a short duration (e.g., 24 hours to 6 months).
  • Self-Exclusion: Block access to your account for a longer period or indefinitely.

These tools are accessible directly from your player account settings. Making adjustments to your limits is immediate, while increasing them involves a confirmation step and a waiting period to ensure a considered decision.

We are committed to providing a safe environment. If you or someone you know needs further support, resources such as Gambling Help Online (1800 858 858), Gamblers Anonymous, and GamCare are available.

Support and Responsible Play at Rooster

We understand that sometimes players may need assistance or wish to discuss responsible gambling options. We provide multiple avenues for support, both within our platform and through external organisations.

Contacting Us

Our support team is available around the clock to address any queries you may have. You can reach us through the following channels:

  • **Live Chat:** Accessible 24/7 directly from our website for immediate assistance.
  • **Email Support:** For general inquiries, reach us at support@rooster.bet. We aim to respond within 24 hours.
  • **VIP Support:** If you are a VIP member, dedicated support is available via email at vip@rooster.bet or through a dedicated WhatsApp number provided upon invitation.

Responsible Gambling Tools

We are committed to promoting a safe gaming environment. All players have direct access to a suite of responsible gambling tools within their account settings. These include:

  • Deposit limits (daily, weekly, monthly)
  • Loss limits (daily, weekly, monthly)
  • Wager limits (daily, weekly, monthly)
  • Cooling-off periods (ranging from one week to six months)
  • Self-exclusion (from six months to permanent)

These tools can be adjusted at any time. Please be aware that limit decreases take immediate effect, while increases require confirmation and a waiting period.

External Help and Resources

For players in Australia seeking external support or information on problem gambling, we provide links to established organisations. These resources offer confidential counselling and guidance.

  • **Gambling Help Online:** 1800 858 858 or www.gamblinghelponline.org.au
  • **Gamers Anonymous Australia:** www.gamblersanonymous.org.au
  • **Gambling Therapy:** www.gamblingtherapy.org
  • **Beyond Blue:** www.beyondblue.org.au
  • **Lifeline Australia:** www.lifeline.org.au

For those who are concerned about a friend or family member, these organisations can also provide advice on how to approach the situation and offer support.