Rooster
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Our Terms of Use

We operate Rooster with clarity and a commitment to providing a secure and fair environment for all our players. Understanding the general terms that govern our platform is essential for a straightforward gaming experience. We encourage you to familiarise yourself with these guidelines.

Player Eligibility and Responsibilities

To participate in real-money gaming on Rooster, players must be at least 18 years of age. This age requirement is a fundamental aspect of our responsible gaming framework and aligns with regulatory standards. We require all players to provide accurate information during registration and to maintain the confidentiality of their account credentials.

Prohibited Activities

We maintain a strict policy against fraudulent activities, including but not limited to, chargebacks, collusion, manipulation of game outcomes, and the use of stolen financial instruments. Engaging in such activities will result in account suspension and potential legal action. We also prohibit the use of automated systems or bots to interact with our games or platform.

Account Management and Security

  • Players are responsible for ensuring the accuracy of their personal information. Any changes should be updated promptly through their account settings.
  • We employ industry-standard security measures, including 128-bit SSL encryption, to protect your data. However, players are also responsible for maintaining the security of their own devices and internet connections.
  • Access to your account should be limited to you. Sharing login details or allowing third parties to access your account is prohibited and may lead to account suspension.

Legal Jurisdiction and Compliance

Rooster is operated by a licensed entity. We adhere to the terms and conditions set forth by our licensing authority. Players engaging with our platform do so under the jurisdiction stipulated by our operating license. We advise players to be aware of their local regulations regarding online gaming.

Understanding Your Account with Rooster

We are committed to providing a secure and fair gaming environment. This includes clear guidelines around account management, verification, and our responsibilities to you as a player. This section outlines the fundamental rules governing your account with Rooster.

Account Opening and Verification

To open an account, you must be at least 18 years of age and provide accurate personal information. This includes your full name, date of birth, and contact details. We require email verification as part of our standard registration process to confirm your contact information.

As part of our regulatory obligations and commitment to security, we conduct Know Your Customer (KYC) verification. This is a mandatory process that must be completed before any withdrawals can be processed. You will be asked to upload specific documents to verify your identity, address, and payment method. These typically include a government-issued photo ID, a recent utility bill or bank statement for proof of address, and a scan or screenshot of your payment method. You can manage your document uploads through the 'Documents' tab in your account profile. We process these documents promptly to minimise any delays.

Account Maintenance and Usage

We enforce a strict one-account-per-person policy. This rule is in place to maintain the integrity of our promotions and to ensure a fair gaming experience for all players. Attempting to create or use multiple accounts may lead to account suspension or closure.

We understand that circumstances can change. If your account remains inactive, meaning no real-money wagers are placed for a significant period, we reserve the right to apply an inactivity fee as outlined in our Terms and Conditions. This measure helps us manage dormant accounts and maintain operational efficiency. Players are encouraged to check the specific details regarding inactivity fees on our website.

Responsible Gambling Tools

Your wellbeing is important to us. We provide a comprehensive suite of responsible gambling tools directly within your player account. These tools allow you to set limits on deposits, losses, and wagers. You can also implement cooling-off periods or opt for self-exclusion for a specified duration or indefinitely. We encourage you to familiarise yourself with these options and utilise them as needed to manage your play responsibly.

Account Suspension and Termination

Rooster reserves the right to suspend or terminate accounts under specific circumstances. These may include, but are not limited to, violations of our Terms and Conditions, fraudulent activity, abusive behaviour, or attempts to circumvent our security measures. We aim to conduct these actions with fairness and transparency, and in accordance with applicable regulations. Should your account be subject to such action, we will endeavour to communicate the reasons clearly.

Our commitment to a secure and responsible gaming environment means we continuously monitor account activity. If you have any questions regarding these policies or wish to discuss your account, our support team is available 24/7 via live chat or email.

Understanding Our Bonus Terms

We believe in clarity and fairness regarding our promotions. The terms outlined below apply to all bonuses and free spins offered at Rooster. We encourage you to review them to ensure a straightforward and enjoyable gaming experience.

Wagering Requirements

Most bonuses and free spins come with wagering requirements. These specify the amount of real money you must wager before any winnings derived from bonus funds or free spins can be withdrawn. For example, if you receive a bonus with a 35x wagering requirement, you must wager 35 times the bonus amount before withdrawing winnings.

Specific wagering requirements for individual promotions are detailed within the promotion's terms and conditions. Where a wagering requirement is not explicitly stated, standard terms will apply, which are typically 35x for bonus funds and 40x for free spin winnings. Please note that wagering requirements for free spins redeemed from the Bonus Shop are generally 50x.

Game Contributions and Restrictions

Different games contribute at varying rates towards meeting wagering requirements. Slot games generally contribute 100% of each bet. However, certain high-return-to-player (RTP) slots, table games, live casino games, and jackpot games may be excluded from bonus play or contribute at a reduced rate. Always check the specific terms of a promotion for any game restrictions.

  • For most promotions, slot games contribute 100%.
  • Specific game exclusions will be listed in individual promotion terms.
  • Always refer to the promotion's details for accurate contribution rates.

Bonus Abuse and Fair Play

We are committed to providing a fair gaming environment for all our players. To ensure this, we have policies in place to prevent bonus abuse. This includes actions such as placing equal or zero-margin bets, delaying game rounds to manipulate bonuses, or systematically exploiting bonus offers.

Rooster reserves the right to withhold any winnings or bonus amounts if bonus abuse is detected. Our decisions in such matters are final and made considering the overall integrity of our promotions and player community.

Dispute Resolution

Should you encounter any discrepancies or have questions regarding bonus terms or their application, our customer support team is available to assist. We aim to resolve all player queries and disputes promptly and fairly.

In the event of a disagreement that cannot be resolved through direct communication with our support team, we will refer to our internal policies and, where applicable, the terms and conditions of our licensing authority to reach a fair resolution. Our goal is to ensure transparency and player satisfaction in all interactions.